MakaanMate Support
Need help with your MakaanMate account, a listing, an order, a payment or your privacy settings? Our support team answers queries about property search, contractor bookings, supplier quotations, home loans and account management.
Contact MakaanMate
- General & account help: support@makaanmate.app
- Privacy & data requests: privacy@makaanmate.app
- Grievance officer: grievance@makaanmate.app
Frequently asked questions
How do I contact MakaanMate support?
Email support@makaanmate.app from the address registered on your account. Signed-in users can also raise a ticket from Profile → Help & support inside the app.
How long does a support reply take?
We reply to most queries within 24-48 working hours. Payment and account-security issues are prioritised.
How do I report a fake or incorrect listing?
Open the listing, tap the report option and choose a reason, or email support@makaanmate.app with the listing link. Reported listings are reviewed and removed if they breach our terms.
How do I delete my MakaanMate account?
Open the app, go to Profile → Delete account and confirm. If you cannot sign in, email support@makaanmate.app from your registered address and we will process the request.
How do I raise a privacy or data request?
Email privacy@makaanmate.app to access, correct, export or delete the personal data MakaanMate holds about you.